We just wanted to answer some questions about how things are going during this season of COVID-19 and current shutdowns. We are a designated "critical infrastructure" business by the state of Washington. We remain open, ready to fulfill orders and assist our customers.
We hope and pray this situation resolves soon. Until it does, we understand we have an important role to play in supporting many critical business functions. Some of our customers include hospitals, medical research centers, and food production facilities.
Q: Are orders still shipping out?
A: YES! We have taken steps to ensure the safety of our staff and customers as we continue to process and ship orders.
- Order fulfillment: Our fulfillment will continue to happen quickly and efficiently, with orders fulfilled same-day when placed before 11am PST. Our warehouse team is moving to shift work, taking great care to follow safe and hygienic protocols, while also practicing social distancing.
- Shipping: At this time we do not expect any disruption of shipping. We expect shipping times to match our shipping policies as long as USPS and FedEx are operating.
Q: Is there still someone to help me with my questions?
A: YES! As a precautionary measure, the majority of our administrative and customer service teams are working remotely. We are still available Monday to Friday, 8am to 4pm PST to answer any customer service questions by phone, email or chat.
We recognize this situation is having a big impact on many of our customers. We feel a sense of responsibility to serve as we are better positioned than most to weather this storm. If you or your company have a critical need, please let us know how we can help.
The Tally Counter Store Team